Nowadays, most of us expect to get what we want immediately. We live in a world of instant gratification, where customers have become accustomed to ordering something online and having it delivered to their doorstep within hours. As a result, same-day delivery can be a hugely valuable asset for any e-commerce business.
Offering same-day delivery is a great way to set your brand apart from the competition and give your customers the convenience they crave. Not only will you show them that you value their time, but you will also provide them with the best possible shopping experience.
If you’re thinking of adding a same-day delivery option to your business, you’re on the right track to success.
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Benefit #1: Keep your customers happy and loyal
When your customers are happy with your service, they will let others know. Same-day delivery is a great way to increase customer satisfaction – they will get a sense that their needs matter to you, and will feel like you’re willing to go out of your way to deliver their purchases to them as soon as possible. As a result, your company will appear more professional and credible, which will do wonders for your brand image (and sales!).
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Benefit #2: Inspire your team with a sense of urgency
Conventional delivery services don’t provide the sense of urgency that same-day delivery does, and as a result, employees may lack motivation to go above and beyond to get your products out the door. With same-day delivery, however, you will be giving your team a big, bold goal to achieve – uniting them behind a common purpose as a result. If you want to ensure that your employees remain motivated to get orders out same-day, you could offer performance-based incentives.
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Benefit #3: Reduce your costs and your logistic hassles
Despite what many business owners believe, using a courier service can be more cost-effective than using in-house staff for deliveries. Courier services are generally more reliable and efficient than untrained employees, which means that they can get the job done quickly and without any hassles – ultimately saving your business time and money. Courier services typically also have lower overhead costs than businesses, so you may find that it actually costs less to have a courier service deliver your packages than it would to deliver them yourself.
Today, more than ever, customers are expecting instant gratification. They want what they want, when they want it, and they don’t want to wait. By making these services available to your customers, you can give them the instant gratification they crave while also enjoying a number of benefits yourself.
For one, you’ll likely see an increase in sales. You’ll also see an increase in customer satisfaction and loyalty, as you’re meeting their needs in a way that other companies likely aren’t. You’ll also motivate your team to work quicker and more efficiently in order to get packages processed and sent on the same day that they are ordered.
E-commerce shipping, storage and logistics services at Aramex